When something does not work
A document did not read
Three failure states, and which of them is one click away from fixed.
Last updated 1 min readFor team members
Start from what you see
The upload was refused immediately
- What it means
- The file is not a PDF, is empty, or is larger than the workspace's size cap. The extension does not decide; the actual content is checked.
- What to do
- If you have a single image or scan, put it inside a PDF first. For the size cap, talk to your workspace admin.
The document is failed and has no text
- What it means
- No page was read at all.
- What to do
- Hit retry; you do not need to re-upload the file.
The document finished but is missing pages
- What it means
- Some pages did not read. Their numbers are recorded and shown on the card itself.
- What to do
- Hit retry; only those pages run again.
Text arrived but it is full of errors
- What it means
- Scan quality. Skewed, dim, or stamped-over pages are the hardest cases, and handwriting is not supported at all.
- What to do
- Upload a better scan if you have one; otherwise correct the text on the review screen. If you have a sample that consistently reads badly, send it to us.
The assistant says there is nothing in the documents
- What it means
- The document is not indexed — indexing only happens after a clean run.
- What to do
- Recover the missing pages with a retry; indexing follows on its own.
Read this next
- DocumentsWhen a page fails to readTotal loss, a few missing pages, and the difference between the two kinds of retry.
- DocumentsFormats and limitsWhat is accepted, what is not, and where the caps are set.
- DocumentsReview a document page by pageSee the extracted text beside the original image, and correct it.
Still stuck?
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