Legal centre
The documents, in plain order
Written to be read. Unclear wording is a defect.
These documents apply to PulseUp Cloud. On-premises customers operate their own deployment: the terms, the addendum and the acceptable use policy still govern the licence, while hosting, backups and availability become your responsibility.
Terms of service
The agreement that governs using the platform: accounts, fees, term, liability and what each side promises.
Terms of servicePrivacy policy
What personal data we collect, why, how long we keep it, and the rights you have over it.
Privacy policyCookie policy
The short one: a session cookie, a theme preference, and no tracking or advertising scripts.
Cookie policyData processing addendum
How we process customer data as your processor: scope, security, sub-processors, breach notification and deletion.
Data processing addendumService level agreement
Availability targets, support severities, response commitments and service credits for Enterprise customers.
Service level agreementAcceptable use policy
What the platform may not be used for, including the limits on how model output may be relied upon.
Acceptable use policySub-processors
The third parties that may process customer data on our cloud, what each does, and where.
Sub-processors